ABOUT US

WHAT WE DO?

Many technology companies offer you minimal IT support options for out of this world prices and that’s unacceptable. Having the ability to resolve your issues before they are even present is a win for you! With our services, you’ll get the following with no strings or hidden fee’s:

 

*** Please note, all packages come with full weekly reporting. We provide you with many details about PC/Server health and issues

TECHNOLOGY, WHAT IS IT?

Technology is an umbrella term used for all your company’s hardware, security, software, network, peripherals and anything in-between. The best representation of technology is your computer network; a set of computers connected together for the purpose of sharing resources.

The most common shared resource is the Internet. Ultimately what your business is trying to achieve; the sharing of data and resources via the internet. Having a slow network due to poor wiring or design can hurt your business, costing you hundreds of thousands, if not more per year. To combat this, having a strong Managed IT solution will aid in the prevention of many issues. Managed IT is the backbone of all thriving businesses and without, all you have is a struggling business.

FROM VISIONARY TO REVOLUTIONARY

EXIGENCY offers paramount Business Consulting, Compliance/Penetration testing and Telecommunication services however; toss in proven a methodology, an ability to deliver stellar Cloud, IT, Networking, Security/Surveillance, Structured Cabling Support and you have yourself a company that your business drastically needs.

To further dive into the pot of gold, most companies tend to be very reactive; meaning, the problem must happen before they can find a solution. That type of work ethic should be a thing of the past! Having a Managed IT service that can predict complications, monitor hardware, software and network 24/7 is where we excel. Our services are the proactive solution your business has been looking for.

LET'S TALK BUDGET

If you have less than 100 employees, it’s economical, beneficial and efficient to outsource. The amount of time it takes to keep an environment of modest-size healthy throughout the work week, is simply not enough to justify a full-time position.

A typical office spends anywhere from $70,000 – $160,000 on an in-house staff; many offices have two or more support personnel on staff. Our staff can handle the same workload, for a very competitive low price. So yes, it is considerably less expensive to outsource your offices support needs.

Annual Maintenance Contracts (AMC) are a way of managing costs, improving your reliability and ensuring you have skilled expertise at your disposal to resolve any issues related to your company’s IT systems. AMC is the lifeline of your business.

GAME PLAN

Having an AMC means you’ll have access to centralized IT expertise which can assist with hardware support, preventative maintenance and emergencies 24/7. This ensures continuity while reducing downtime to a minimum; effectively increasing your business workflow. Modern companies need to know they can count on us for our expertise, experience; as we rank among the elites in Managed IT support companies in California, Idaho and Washington.

support for AMC includes:

  • Backup & Recovery
  • Firewalls
  • Network Support
  • Repairs
  • Security
  • Servers & OS
  • Software
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    WHAT'S INCLUDED?

    We can assist you in the modernization of your business, the installation and repair of your equipment, and general and preventive maintenance. Which ever service you decide to go with, the following services are included:

      • BACKUPS
      • DISASTER RECOVERY PLAN
      • ENTERPRISE AV/MALWARE
      • MANAGED IT
      • PREVENTIVE MAINTENANCE
    BACKUPS

    If drive failure is imminent, data will be transferred to a working system while repairs are being made. If the fault is due to a mechanical Hard-Drive Disk (HDD), a replacement Solid-State Drive (SSD) will setup and configured. This will immensely accelerate system speed, software and overall workflow.

    DISASTER RECOVERY PLAN

    Live in a location that’s privy to Flooding, Power Outages, Tornadoes, Hurricanes or Earthquakes? Fear not, we provide a set of custom proactive and reactive procedures to follow in the event of a natural disaster. The goal here is to keep your technology operational after any form of disaster.

    MANAGED SOFTWARE SERVICES

    Software updates are scheduled hourly and accurately protects your devices; even from day zero viruses. Multiple scans daily help your PC from Viruses/Malware that may slow down your PC or even worse… Steal information.

    MANAGED IT SERVICES

    We understand that time is money; so we take great pride in being able to resolve any issue consistently. Our responses are as quick as our resolution times, all while making it easy for you to understand.

    We provide unparalleled 24/7 remote monitoring and technical support so that you can count on our quality of service, every time.

    PREVENTIVE MAINTENANCE

    Heat, is one of the main killers of hardware systems. When components operate at hot temperatures for long periods of time, the life expectancy of those components quickly diminish.

    Dust removal is incredibly vital for increased air flow to keep those temperatures down as well as cleaning up cable nests. Tiding up cables helps aid with cooling temps while serving a dual function of keeping your work space looking professional.

    As for software, completing third party updates and keeping your Operating System (OS) current with necessary patches weekly helps keep

    FREQUENTLY ASKED QUESTIONS

    QUESTIONS? THIS WILL HELP!

    Many technology companies offer you minimal IT support options for out of this world prices and that’s unacceptable. So if you are still second guessing, here are some Frequently Asked Questions:

    • Quality
    • Accuracy
    • Security
    • Reliance

    BACKUPS

    If drive failure is imminent, data will be transferred to a working system while repairs are being made. If the fault is due to a mechanical Hard-Drive Disk (HDD), a replacement Solid-State Drive (SSD) will setup and configured. This will immensely accelerate system speed, software and overall workflow.

    DISASTER RECOVERY PLAN

    Is your business in a location privy to Flooding, Power Outages, Tornadoes, Hurricanes or Earthquakes? Fear not, we provide a set of custom proactive and reactive procedures to follow in the event of a natural disaster. The goal is to keep your technology operational after any form of disaster.

    MANAGED SOFTWARE SERVICES

    Software updates are scheduled hourly and accurately protects your devices; even from day zero viruses. Multiple scans daily help your PC from Viruses/Malware that may slow down your PC or even worse… Steal information. Larger updates will be completed after hours, keeping downtime to a minimum.

    MANAGED IT SERVICES

    We understand that time is money; so we take great pride in being able to resolve any issue consistently. Our responses are as quick as our resolution times, all while making it easy for you to understand. We provide unparalleled 24/7 remote monitoring and technical support so that you can count on our quality of service, every time.

    PREVENTIVE MAINTENANCE

    Heat, is one of the main killers of hardware systems, so dust removal is incredibly vital for increased air flow to keep those temperatures down as well as cleaning up cable nests. Tiding up cables helps aid with cooling temps while serving a dual function of keeping your work space looking professional.

    OUR SERVICES

    WHAT DO WE PROVIDE

    Many technology companies offer you minimal IT support options for out of this world prices and that’s unacceptable. Having the ability to resolve your issues before they are even present is a win for you! With our services, you’ll get the following with no strings or hidden fee’s:

     

    *** Please note, all packages come with full weekly reporting. We provide you with many details about PC/Server health and issues

    BACKUPS

    Primary reasons for data loss; either no backup was created or the media used failed to capture your data. To prevent such issues, several backups are completed daily, weekly and monthly. Incremental backups are scheduled every 2 hours (includes 1 hour shadow copies for faster more current backup recoveries), full weekly backups (stored for 4 weeks), 1 bare metal monthly backup (stored for 2 years). Your backup copies will be stored:

    • In a government building located next to a police precinct
    • secured by 4 locked doors with special access by request
    • 24/7 4K surveillance system with motion activation and alarm
    • an identical backup location for an offsite storage is also included
    • Sign-in access with approved access to physical servers required!
    REPAIRS

    No issue to to large when it comes to computers, servers, printers, routers and other hardware; this includes brands such as HP, Dell, Lenovo, Microsoft Surface Pro and Linux operating systems. We offer support at your office or home via remote connectivity regardless of your location in the world. Our professional technicians are prompt, knowledgeable, and fast; saving you money.

    • Computers and Laptops (Linux/Windows)
    • Data Transfers and Recovery
    • OS Rebuilds and PC/Laptop Upgrades
    • SAN / NAS Updates/Upgrades
    • Secure Remote Support to you from any location
    • Peripheral support, no matter the make model of Printer/Keyboard/Mouse or Scanning device
    NETWORK SERVICES

    Connectivity, Efficiency and Security, three critical elements we work to maximize within your business network. Anticipating business grow and the demand on your network helps create your network road-map.  This can be done by analyzing your existing network, the future expected growth and ultimately, to design your network for speed, scalability, and most importantly… Security!

    • Backup / Failover Internet Access
    • Managed Firewall with Honey Pot Security
    • L3 Managed Networks Switches and Aggregation
    • Managed secure wireless
    • Multi-site Virtual Private Networks (Site-to-Site VPN)
    • Network Installation
    SOFTWARE

    Software applications on the market and knowing which will most benefit your business can be a pain. This is another we go above and beyond for you by aiding your business in software selection, implementation, and troubleshooting. Our specialists have extensive knowledge in both Microsoft, Linux environments and if we cannot find the software you need, we can learn, and create it from Open Source projects.

    • MS Office Suite / Office 365
    • Oracle Primavera
    • Quick Books
    • Sage Software Suite
    • AutoCAD
    • FusionPBX/Asterisk/FreePBX
    CLOUD SERVICES

    Cloud Services maximizes application up time and is available from anywhere you have internet access. Cloud Services consolidates hardware technologies, reduces the need for physical servers, licensing, energy consumption and temperature control (your monthly energy bill will thank you). The advantage of turning services on/off based on needs, results in tremendous cost savings.

    • Server Virtualization (Linux, Windows, DNS Servers, Application Severs, etc.)
    • Email (Microsoft Office 365)
    • Data Storage
    • Backups (similar to one drive)
    • Open Source Projects – Special application needs? Quick and easy to setup for use
    • Voice Over IP (VoIP) / Virtual Phone Systems
    SECURITY SERVICES

    Protecting your company’s digital assets is our priority. Both hackers and viruses are the real threats to any operation! Implementing security measures helps prevent cyber intruders from putting your business at risk. Security services provides a total design, implementation, support for 24/7 managed firewalls, networks, and data protection.

    • 24/7 Real-time Monitoring and Protection
    • Antivirus Software
    • Complete Patch Management
    • Content Filtering
    • Deep Packet Inspection, Content Filtering, and VPN (Includes Logging and Reporting)
    • Managed Wi-Fi with Secure Guest Access
    MANAGED SERVICES

    The Complete Business Solution of any size; we monitor your technology 24/7 and proactively address issues making sure your business is up and running with minimal downtime. Our services scale as your business grows, allowing us to give you the IT support you need.

    • 24/7 Monitoring Systems Including Firewall, Network, Servers, Data and Computers
    • Documentation of Your System and Configuration
    • Device Management
    • Firewall and Network Access
    • Fully Staffed Helpdesk
    • IT Consulting
    • Security Updates
    SERVER SPECIALISTS

    Servers are the heart of your IT Infrastructure and one of the biggest investments your business can make. Let our server specialists guide you in purchasing, configuration, installation and management at an enterprise level.

    • Active Directory / Group Policy / Recursive DNS
    • Cloud-Hybrid Servers
    • Enterprise Configurations
    • Legacy server Upgrades and Migration
    • Windows and Linux environments
    • Security hardening and penetration testing
    • Open Source friendly as we learn and support any OS/Application
    • Virtualization, Scalability and Security

      CONTACT US

      GET IN TOUCH

      Ready to take the steps needed to provide your business with better connectivity, security and workflow? Feel free to contact us via phone, email or contact form!

      • Questions?
      • Comments?
      • Concerns?
      • Inquiries?